Supra now offers an expanded suite of new and existing services designed to further support operating in our current climate.
Now, eKEY® installations can be done remotely, and real estate organizations can upgrade traditional hardware keys to the eKEY app without agents having to physically come into the office. Agents can now receive their eKEY authorization via email.
Additionally, Supra recently launched remote keybox programming allowing real estate professionals using a compatible keybox to easily and remotely change several keybox settings without bringing the box to the office. Remote updates include shackle codes, call before showing codes, keybox feedback flags and more – all from the internet. The keybox will deliver these new settings seamlessly to the next agent with an eKEY.
“By the end of June 2020, real estate showings recovered to levels that we saw in 2019, with over 1 million weekly showings facilitated by Supra access solutions,” said Supra President Fayyad Sbaihat. “With this kind of volume in real estate showings, there’s a need for agents to be active and safe, and we want to help make sure they have the best tools available.”
Supra’s eKEY technology, which can unlock a realtor’s keybox securely using the agent’s phone, already enables agents to enter properties with minimal contact. It’s a benefit that has become even more important in the midst of the COVID-19 pandemic. Additionally, Supra offers ongoing customer webinars to better educate users on new features and functionalities, publishing monthly key features and how-to training videos.
Supra customers have been pleased with the available solutions that minimize in-person and device contact, while achieving a high level of service and support.
“We needed to quickly exchange over 1,300 ActiveKEY hardware keys within one week of reopening our association’s building,” said Rick Capelli, chief financial officer/membership, St. Louis REALTORS®. “Supra helped us shift from a two-day, in-person key exchange event to a remote installation that ensured peace of mind for our members.”
Supra is a part of Carrier Global Corporation (NYSE: CARR), a leading provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security, and building automation technologies.