It’s about being considerate of your clients’ needs; respond, show up on time, listen and be a good agent.
The last thing you want to do is upset your real estate clients. Satisfied clients refer more business your way, and happy clients go a long way in making your job more enjoyable.
If you’ve ever sensed annoyance, anger or frustration in your client’s demeanor, you might be guilty of one of the following seven things that aggravate clients.
Not responding promptly
It’s important to set expectations so that you’re not responding to frantic texts at 2 a.m., you should always respond during business hours and within two hours of receiving a message.
“There is no reason not to keep in touch. We have texting, emailing and calling. Being busy is not an excuse either,” Denise Supplee from Spark Rental said.
“If one of my clients calls me, and I cannot answer right away, I will text them and let them know I am busy. This at least lets them know that I received their call and that I am not going to blow them off.”
Showing up unannounced
Sellers don’t like to live like doomsday preppers, ready to leave with their go-bag at any moment. Especially if clients have children and pets, a short-notice showing is often inconvenient. Give your clients a day’s notice if possible, but also remind sellers that “the next buyer through the door could be the one” to purchase the house, as one real estate pro says.
Having an outdated website
Your website represents your brand. It’s also the most common way clients find you. Post high-definition photos, implement user-friendly features and ensure mobile compatibility.
Include updated contact information, current listings and recent sales, in addition to your specialties and the times you’re available in the office or by phone.
Does it annoy you when your clients don’t show up or when they show up late? The same goes for them. If you are running late, give them a call or text right away—and don’t make excuses. Clients are busy with their own lives. Apologize for the inconvenience and leave it at that.
Missing out on new leads
You are your client’s eyes and ears for homes coming on the market. Don’t miss when a new listing goes live by ensuring you have apps downloaded on your phone, a reliable internet connection and unlimited data.
Especially in today’s competitive market, as a real estate agent needs to have technology on their side, to can get the first offer in every time.
Ignoring their requests
Although you might have the best intentions, it’s frustrating, stressful and off-putting to clients when agents don’t listen.
This includes showing homes out of their budget, homes that don’t have the amount of bedrooms and bathrooms they need or homes in wrong neighborhoods, away from work, a desired school, or amenities.
Listen to your clients, and give them what they ask for.
Being a salesperson
Buying a home is a huge decision. The last thing a client wants is for a pushy real estate agent to offer unsolicited opinions.
If you build a positive rapport with your clients, you can absolutely offer advice—but try not to unless they ask.